Appeals and Complaints

Students have the right to appeal or complain about their grade, certificate invocation, policies, or other issues. Students must complete and submit the Appeal and Complaint Form to aplusfoodtraining@gmail.com.  The appeal will be reviewed by the Chief Executive Office and a decision made within 7 business days of receipt of the form. The final decision will be sent to the student via email or written letter.

Cancellation Policy

If an instructor cancels a class, the instructor will reschedule the class for another date.  If the student cannot make that class, the students will have a right to a full refund of the course.

Non-Discrimination Policy

A Plus Food Training L.L.C. does not and shall not discriminate in its educational programs or activities on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability or handicap, marital status, sexual orientation, or military status. These activities include, but are not limited to, our students, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all students, employees, and vendors.

Any employee or student of A Plus Food Training L.L.C. has the right to raise concerns or make a complaint regarding discrimination under this policy without fear of retaliation.  Any and all inquiries regarding the application of this statement and related policies may be referred to aplusfoodtraining@gmail.com.

Privacy, Security, and Confidentiality

A Plus Food Training L.L.C. respects the privacy of its students and we are committed to protecting the privacy, security, and confidentiality of all student data we maintain in our system. A Plus Food Training L.L.C. only stores the necessary data needed to operate the business and maintain accurate records of its training programs.  A Plus Food Training L.L.C. does not sell or share any information it collects from the student with any other entity. No student information will be disclosed to outside companies unless there is written consent from the student.

We work diligently to secure and protect all student data when transmitting information online. Square is used for credit card processing using SSL encryption to protect sensitive information. All information entered by the student online is encrypted and submitted to the servers securely.  Square meets Level 1 PCI Data Security Standards. If a security breach does occur, the student will be notified.

Students may review the information we maintain in our databases at any time. Students should notify us if any information is incorrect or if any updates are needed to their personal information (such as change of address, name change, etc.).

A Plus Food Training L.L.C. may solicit feedback from students who participated in our training programs in forms of a survey.  Completing the survey is optional and is kept confidential.

Refund Policy

  • Students may cancel their registration for any instructor-led training class any time prior to the start of the class and will receive a full refund.  No refunds will be issued once the class starts.
  • No refunds will be given for online courses. However, course substitutions will be allowed.

Registration Information for Instructor-Led Training

  • Bring a picture ID the day of the class.
  • Students may cancel their registration for any instructor-led training class any time prior to the start of the class and will receive a full refund. No refunds will be issued once the class starts.
  • Classes start promptly. Late admittance is not permitted under any circumstances.
  • Classes will be held in Palos Hills or Orland Park.

Request for Accommodation Forms

A Plus Food Training L.L.C. adheres to the Americans with Disabilities Act.  We make all attempts to make reasonable accommodations for students with special needs.  Requests for accommodations must be reasonable, must be documented, and must be arranged prior to the scheduled class date.

Reasonable accommodations may include the following:

  • Oral exam instead of a written exam
  • Large exam booklets
  • Extending the time of the exam
  • Having an language interpreter or sign language interpreter
  • Other accommodations as agreed upon with the student

If a student needs special accommodations, they must complete and email the Request for Accommodation Form to A Plus Food Training L.L.C. at least 10 business days prior to the scheduled class date for approval. The form should be emailed to aplusfoodtraining@gmail.com. The student will be notified of the decision via email within 5 business days of receipt of this form.