Appeals and Complaints

Students have the right to appeal or complain about their grade, certificate invocation, policies, or other issues. Students must complete and submit the Appeal and Complaint Form to aplusfoodtraining@gmail.com.  The appeal will be reviewed by the Chief Executive Office and a decision made within 7 business days of receipt of the form. The final decision will be sent to the student via email or written letter.

Cancellation Policy

If an instructor cancels a class, the instructor will reschedule the class for another date.  If the student cannot make that class, the students will have a right to a full refund of the course.

Non-Discrimination Policy

A Plus Food Training L.L.C. does not and shall not discriminate in its educational programs or activities on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability or handicap, marital status, sexual orientation, or military status. These activities include, but are not limited to, our students, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all students, employees, and vendors.

Any employee or student of A Plus Food Training L.L.C. has the right to raise concerns or make a complaint regarding discrimination under this policy without fear of retaliation.  Any and all inquiries regarding the application of this statement and related policies may be referred to aplusfoodtraining@gmail.com.

Refund Policy

Students may cancel their registration for any training class any time prior to the start of the class and will receive a full refund.  No refunds will be issued once the class starts.

Request for Accommodation Forms

A Plus Food Training L.L.C. adheres to the Americans with Disabilities Act.  We make all attempts to make reasonable accommodations for students with special needs.  Requests for accommodations must be reasonable, must be documented, and must be arranged prior to the scheduled class date.

Reasonable accommodations may include the following:

  • Oral exam instead of a written exam
  • Large exam booklets
  • Extending the time of the exam
  • Having an language interpreter or sign language interpreter
  • Other accommodations as agreed upon with the student

If a student needs special accommodations, they must complete and email the Request for Accommodation  Form to A Plus Food Training L.L.C. at least 10 business days prior to the scheduled class date for approval. The form should be emailed to aplusfoodtraining@gmail.com. The student will be notified of the decision via email within 5 business days of receipt of this form.